Charlotte County Utilities
Strategic Plan 2010-2015
Charlotte County Utilities Strategic Plan for 2010 thru 2015 completed January 11, 2011.
Charlotte County Utilities' mission is to provide products and services of uncompromising value to our community by operating a public utility system that is economically sound, environmentally responsible, and operationally reliable and customer responsive. We are proud of the wide range of exceptional services we provide our customers 24 hours a day, 7 days a week, all 365 days a year!
Charlotte County Utilities (CCU) provides potable water, wastewater treatment and disposal and reclaimed water for irrigation, serving more than 60,000 homes and businesses throughout unincorporated Charlotte County.
As a department of Charlotte County Government, all departmental policies and rates are established and reviewed by the Board of County Commissioners. The utility is a separate government-owned enterprise that is fully funded by customer rates, fees and charges, not by ad valorem tax dollars.
The Utilities Department consists of four divisions: Administration, Business Services, Engineering and Operations. CCU is led by the Utilities Director, who works under the direction of the County Administrator and Deputy County Administrator.
Administration - includes the Director and support staff.
Business Services - includes Customer Service, Billing & Collections and Meter Services, and is overseen by the Business Services Manager.
Engineering - provides full engineering and inspection services to residential and commercial utility customers, and overseen by the Engineering Services Manager.
Operations - is responsible for the operation and maintenance of all County owned and operated water, wastewater and reclaimed water facilities, including plants, booster stations, lift stations, fire hydrants, valves and the entire distribution and collection system. It is overseen by the Operations Manager.
Call 811 from anywhere in Florida two full business days before digging. Tell the operator where you're planning to dig, what type of work you will be doing, and your affected local utility companies will be notified about your intent to dig. In a couple of days, they'll send a locator to mark the approximate location of underground lines, pipes and cables in your yard, so you'll know what's below - and be able to dig safely.