Charlotte County Utilities
Frequently Asked Questions (FAQs)
(941) 764-4300 ~ (800) 524-3494 ~ TDD: (941) 764-4535
New Service (Residential)
I am constructing a new residential home, how do I determine if water and sewer service is available to my property?
Before a new service meter can be installed, the following information needs to be submitted to the Utility office via e-mail, in person or on the Web:
Legal description of the property
A request for Residential Water and Sewer Availability, which is available online
Our Engineering Services division will notify you if service is available.
Do I have to make a deposit for a residential home?
CCU does not normally require a deposit from residential property owners. The account must remain in the owners name for monthly billing. The owner or rental agent needs to contact our office to have water turned on at the property. Burnt Store area customers, near the Charlotte/Lee County line, and mobile home customers should contact CCU Customer Service for possible deposit requirements.
How do I transfer residential service from one address to another?
Transfers for existing residential properties may be completed over the telephone, fax, e-mail or in person at our Harbor View location. Please provide the following information:
Current address/account number
Account holders name
Address of new property
Telephone number where you can be contacted during regular business hours
Mailing address for final bill
Copy of Warranty Deed
Name of new owner
Closing date on property
Please contact our Customer Account Specialists at (941) 764-4300, and select Customer Service for assistance.
I am renting a home and need the water turned on. What do I do?
Accounts must remain in the name of the homeowner. We will need to hear from the owner of the property or the rental agent. Please have one of them call our office for service to be turned on. Call (941) 764-4300, and select Customer Service for assistance.
I have sold my home. What information do you need?
CCU needs the closing date on the home; the name and address of the new owner; a copy of the Warranty Deed after closing and your final billing address. A meter reading is taken on the date of transfer of ownership if CCU is notified in advance, or on the next business day.
I just purchased a property and need the water turned on.
Please help us by providing the following information:
Address of the property
Date property transferred ownership
Copy of the Warranty Deed
Have you ever had service with us before
Home telephone number
Business telephone number
Mailing address for billing
