Charlotte County Utilities
Frequently Asked Questions (FAQs)
(941) 764-4300 ~ (800) 524-3494 ~ TDD: (941) 764-4535
Disconnections and Reconnections
What should I do if I receive an Urgent Notice?
If you have received an Urgent Notice, you should call or bring your bill to the Harbor View Road, Port Charlotte, or San Casa Drive, Englewood, office to avoid a possible disruption in service.
Why did I receive an Urgent Notice when I already mailed my payment?
Urgent Notices are generated when payment has not been received and the account has billed again. You can use EZ-Pay online to verify the amount due. Select “One-Time Payment,” enter your CCU account number as it appears on your bill and your billing zip code and press “Submit.” If a CCU representative has already visited the premises to shut off your water, an additional $50 will be added to the balance shown on EZ-Pay.
Can I have my water turned off today?
Normal service disconnections are performed the following business day from date of request. Emergency leaks will be shut off the same day.
When will my water be turned on?
You must contact CCU to request services to be reconnected. Contact our office at (941) 764-4300 and select Customer Service for assistance.
Water turn-on requests are performed in the afternoons, usually between 1 p.m. and 5 p.m. You do not need to be present to have the water turned on. Water can be restored the same day if we are notified by 3 p.m. If it is after 3 p.m., the service will be restored the next business day during normal business hours.
If your service is interrupted due to non-payment of your bill, and we do not receive payment and your request by 3 p.m., we cannot guarantee same day turn on, and will schedule the turn on for the next business day.
My water was supposed to be turned on today and it is still not on, why?
Have you checked the outside house valve? The house valve is located on the same side of the house as the meter.
If you still do not have water, contact our office at (941) 764-4300 and select Customer Service for assistance.
Should I have my water shut off while I am away?
That is strictly a personal decision. There is no charge for seasonal disconnection/reconnection of water service. As the property owner, you will still be billed the monthly Base Facility charges whether your water service is on or off.
If someone will be taking care of your property while you are gone for the season, you might want to shut off the outside house valve instead. If you feel that no one would need water, it is better to have us shut the service off at the meter to prevent any possible water loss due to a leak or theft.
Can I turn the water off/on at the meter myself?
No. The meter is the property of the Utility and only authorized personnel can turn the water off/on at the meter. Should you need the water turned off/on at the meter, please contact our Customer Account Specialists at (941) 764-4300 and select Customer Service for assistance. If someone other than the Utility turns off/on the water, a meter tampering fee may be assessed to your account.
